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How to log in, reset passwords, and use authentication tools.

Instructions for working with core business applications (email, accounting, ERP, etc.).

Guidelines for using workstations, laptops, mobile devices, and peripherals.

How to use self-service portals for printing, scanning, or account management.

Steps for reporting issues, requesting access, or contacting the helpdesk.

The Electronic Prices compartment refers to the infrastructure and management of digital price labeling systems within the company’s stores. These systems replace traditional paper price tags with Electronic Shelf Labels (ESLs), allowing prices and product inf...

The Local Network Department is responsible for designing, maintaining, and securing the company’s internal network infrastructure. It ensures stable connectivity between users, devices, servers, and external systems, enabling efficient communication and acces...

The Printers category covers all printing devices and related services used within the company to support daily operations. Printers play a key role in enabling employees to produce physical documents quickly and efficiently, ensuring smooth workflows across d...

The Wi-Fi Infrastructure provides secure and reliable wireless connectivity across the company’s offices, branches, and facilities. It enables employees, guests, and devices to access network resources and the internet without physical cabling, supporting mobi...

The Remote Management category refers to the ability to connect remotely to market PCs in order to diagnose and resolve software-related issues. This approach eliminates the need for physical on-site interventions, allowing faster response times and minimal di...

Active Directory (AD) is Microsoft’s directory service used to centrally manage users, computers, and IT resources across the company’s network. It provides authentication, authorization, and centralized policy enforcement, ensuring security and consistency in...

The audio system installed throughout the shopping center provides background music, announcements, and event audio distribution. It is designed to create a pleasant atmosphere for visitors, improve customer experience, and support communication across all are...

Fiscal terminals are specialized devices used at the company’s points of sale (POS) to register sales and issue fiscal receipts in compliance with national tax regulations. They ensure that every transaction is properly recorded, reported, and securely transmi...

Windows endpoints refer to all company devices running Microsoft Windows, including desktops, laptops, and workstations. These endpoints serve as the primary interface for employees to access business applications, data, and network resources while ensuring se...

An IT Audit is a systematic evaluation of the company’s information technology infrastructure, policies, and operations. Its purpose is to ensure that IT systems are secure, reliable, and compliant with internal standards and external regulations. The audit he...

This chapter provides a comprehensive overview of cloud infrastructure — the foundation that enables cloud computing services to operate efficiently, securely, and at scale. It explores the key components, architectures, and management principles that form the...

The Server Department is responsible for managing and maintaining the company’s critical IT infrastructure. It ensures the availability, performance, and security of all physical and virtual servers that support business applications, data storage, and core ne...