Anydesk

AnyDesk is a remote desktop application used by the company’s IT team to connect to employee or store PCs in order to provide support and resolve software issues. It is lightweight, fast, and secure, making it suitable for remote troubleshooting without requiring on-site intervention.

Installation

1. Download AnyDesk from the official website: https://anydesk.com/download
   

2. Choose the version for your operating system (Windows, macOS, Linux, etc.).

3. Run the installer and follow the installation steps.

4. After installation, the program will display a unique AnyDesk ID that identifies your computer.

How It Is Used

• For IT Support – When an issue occurs, the user communicates their AnyDesk ID to the IT support team.

• Connection – The IT team enters this ID in their AnyDesk client and requests access.

• Authorization – The user accepts the connection request (unless unattended access is preconfigured).

• Remote Session – The IT technician can control the PC, troubleshoot software problems, install updates, or configure settings.

• Security – All connections are encrypted; users can see when their PC is being accessed and can end the session at any time.

Best Practices

• Always download AnyDesk only from the official website to ensure authenticity and security.

• Do not share your AnyDesk ID or password outside of authorized IT support staff.

• Ensure the application is updated regularly to benefit from the latest security patches.